Terms and Conditions
General:
These Terms and Conditions shall apply to all cake orders unless a variation has been agreed in writing. By ordering from Quite Contrary Cakes you agree to be legally bound by these Terms and Conditions.
Payments and Deposits:
We require a non-refundable 50% Booking fee for all Wedding Cake order. By making the payment you are accepting the terms and conditions stated on this page.
Remaining balances for wedding cakes 1 month prior before the Delivery or Collection date.
Payments may be paid earlier if you wish.
Celebration cakes are to be paid for in full at the time of booking.
Failure to pay the remaining balance will result in your order being cancelled and the contract is null and void and booking fee will not be refunded.
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Postponements and Cancellations:
Booking Fees for all cake orders are non refundable under due to any loss of business from turning away other bookings for that date and any work carried out before the balance due date. Preparations of cakes start weeks in advance of your delivery/collection date. Because of this, you must give Quite Contrary Cakes as much notice as possible if you need to postpone or cancel your cake. After booking your cake with Quite Contrary Cakes, as you are the customer, the cost of the cake is your responsibly.
Booking fees are non transferable unless otherwise agreed by Quite Contrary Cakes and subject to availability.
If for any reason you wish to postpone or cancel your order please email Mary@quitecontararycakes.co.uk
At the discretion of Quite Contrary Cakes, any payments already made, minus the cost of materials purchased/work completed in advance for this order, may be used as credit towards a future purchase where the cancellation/postponement is made more than 4 weeks before the wedding. Booking in fees and payments made are non-transferable on cancellations made within 4 weeks of collection/delivery date.
Any monies paid (minus booking in fee) will be returned if cancellations are made more than 3 months before collection/delivery due date. Cancellations made within 2-3 months of the wedding date will incur a cancellation fee of 50% of your invoice. Cancellations made within 1 month of the wedding date will be invoiced in full.
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Design:
I will strive to create your cake exactly to the design description given, however the design may need to be altered for it to work on the cake.
All cakes are hand crafted, because of this there may be slight variations in colour and the overall look of the cake.
Any photographs provided are used as inspiration only as I believe that every cake should be personal to you and there may be variations from this.
Any colour swatches provided will be matched as close as possible and there may be slight variations in colour.
If you need to change the design of your cake, please let me know as early as possible to ensure the change is viable.
Celebration cake designs may be amended up to 7 days before the collection date.
Wedding Cakes designs may be amended up to 1 month before the wedding delivery date. The cost of the cake may change with the amendments and another order form will be written and need to be signed up to 4 weeks before delivery. After this point any other amendments will include an added fee.
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Non Edible Decorations and Materials:
If flowers are provided by an outside source it is the customers responsibly to book. Quite Contrary Cake will provide flower picks to add the flowers to the cake.
You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt and other contaminants. Please make sure that the florist providing the flowers understands that they are to be placed on the cake and that they are not poisonous. We are not responsible for any flowers placed directly into the cake and for any of the above contaminations.
Non edibles must be removed before cutting and eating the cake. This includes structure dowels, flower picks, wired flowers, ribbons and lace.
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Publication and Advertising
The photographs taken by us of your cake before or on delivery belong to Quite Contrary Cakes and the photos will appear on our website, Facebook page and any other social media accounts we hold or used in publications and advertising.
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Returns and complaints:
Celebration Cakes -
If you are unsatisfied with the design of the cake please inform me on collection for celebration cakes. At this point there may still be time to amend the cake design, so that you are happy with it. After this point Quite Contrary Cakes is not liable for any changes.
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Care of your Cake:
After the delivery of your cake a photograph will be taken of the cake on its cake stand.
We are not responsible for any damages to the cake after set up is complete. This includes occasions where we are unable to set the cake up on the cake table due to the cake needing to be moved later in the day. You are responsible for providing an appropriate table and environment for the cake. Cakes are heavy and will need a sturdy table to support the weight. Also a cool room and out of direct sunlight. (they will melt!)
We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed due to the odd traffic jam! Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed Quite Contrary Cakes will contact the venue, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
Collection of Celebration Cakes:
The collection vehicle should have a flat surface and be clean and tidy, either the boot or the passenger side foot well. Never place the cake on a knee, this will damage the cake.​
Looking after your Cake
Please store your cake in the delivery box in a cool room away from direct heat and out of direct sun. Please keep pets away from the cake.
Please do not place your cake in the fridge, as this dries out the sponge and causes the icing to sweat, losing colour and shape.
Once cut wrap any cut edges in clingfilm to preserve the freshness.
The cake is best eaten within 48 hours of delivery. However it can last up to a week.